Manager, Cloud Engineering

POSITION SUMMARY

The Cloud Engineering Manager for Optima Tax Relief, LLC (“Optima”) is located in the Santa Ana, California office and reports to the Director, Information Technology. This role is responsible for managing the Cloud Engineering team through leading by example, providing guidance to the team to achieve high-level performance as they work on assigned tasks and projects outlined by senior leadership, and inspiring personal development and growth of the team. This position is responsible for designing, maintaining, configuring, optimizing and upgrading Optima’s cloud infrastructure. This role is responsible for helping with the migrations of local systems to cloud platforms and managing cloud software and systems. The Cloud Engineering Manager must also perform day-to-day operational duties and serves as an escalation point for the IT Operations team if they require advanced troubleshooting help. This position will work directly with the Director, Information Technology to assist in designing, configuring and maintaining the cloud infrastructure. As a leader, this role must also champion Optima’s culture and Core Values and help lead the department to deliver the best customer experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Hands-on management of the design, maintenance, configuration, optimization and upgrading of Optima's cloud infrastructure utlizing technology such as: AWS platform-native technologies; RDS, EC2,ECS, VPC, Lambda, CDK, Security and Compliance governance, Automation, Logging and Monitoring.
• Monitor KPIs to ensure the team is delivering services in accordance to the company’s requirements.
• Manage day-to-day Cloud Engineering Project Delivery and tasks.
• Act as a technical manager for a team of Cloud Engineers being the primary point in driving standard processes, troubleshooting methodologies, and setting the tone for excellence.
• Assist engineering teams with technical issues in all phases of a project’s life cycle. This includes providing technical analysis / design services to the project through the delivery of recommended design.
• Train and provide guidance to other members of the team.
• Evaluate and approve solutions provided by Cloud Engineers.
• Ownership of infrastructure for automated builds and testing, continuous integration, software releases, and system deployment.
• Develop a modern continuous deployment platform with cutting-edge technologies (containers, cluster schedulers, service mesh, dynamic, secrets provisioning).
• Frequent verbal and written communication with internal team members in management or executive positions to present information and recommendations. A person in this position (may) also answer outsiders’ requests for nonroutine information requiring tact in presentation.
• Lead investigating and debugging environmental issue pre and post deployment with internal engineers, software developers, and vendors.
• Follow company protocols to ensure the highest level of security to protect the client Personal Identifiable Information (PII).
• Other duties as assigned.

In order to be provided the essential training required to be successful in this role, it is mandatory that you are present for and complete all essential/initial training onsite for up to 5 business days (unless prior management approval is provided). Please note that additional onsite training may be required depending on business need.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field.
• 5+ years of experience in cloud engineering or related field.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Google Cloud Certified Professional Cloud Architect, or Microsoft Certified: Azure Solutions Architect Expert.
• 5+ years of experience with software development methodologies such as Agile, Scrum, or Kanban.
• 5+ years of experience with cloud platforms such as AWS, Google Cloud Platform, or Microsoft Azure.
• 5+ years of experience with automation tools such as Chef, Puppet, Ansible, or Terraform.
• Demonstrated experience in managing cloud infrastructure and services, including provisioning, monitoring, and scaling.

KNOWLEDGE, SKILLS,& ABILITIES

• Leader, mentor, and strong advocate for your team.
• Strong understanding of DevOps methodologies and practices.
• Clear understanding of networking concepts and experience with virtual networking.
• Proven track record in leading and managing a team of cloud engineers or architects.              
• Abilities in project planning - define work, develop plan, delegate, monitor progress, and execute.
• Excellent organizational, time-management, written, and communication skills.
• History of successfully exceeding goals in a fast-paced environment.
• Strong work ethic and commitment to excellence.
• Ability to develop your team and lead by example.
• Meticulous attention to detail and high sense of accountability.
• Strong interpersonal, written and verbal communication skills.
• Strong listening skills with the ability to understand and influence people.
• Excellent problem-solving and communication skills, with the ability to work collaboratively with cross-functional teams.
• Strong knowledge of AWS Microservice, Networking architecture, Cloud Computing Models, Best Practices in Cloud Security, CI/CD, and Infrastructure as Code.