Cloud Engineer I - Service Desk

HaloMD

Who We Are

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

Job Summary

The Azure Cloud Engineer - Service Desk manages incoming tickets for Cloud infrastructure issues/service requests. Will collaborate closely with the TOC (Technical Operations Center) Operations Analyst to manage these requests.

Essential Job Duties and Responsibilities

• Support IT Service Desk Azure Cloud requests/tickets.
• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary. Create knowledge base articles, checklists, procedures, and end-user training.
• Troubleshoot issues with Systems, Applications, and Network teams.
• Identify opportunities and take the initiative to implement technical process/procedure improvements.
• Provide support to IT & TOC team members in addition to end users, including face to face, email, and phone communication.
• Assist in IT Asset Management to ensure accurate inventory records.

Education and/or Experience

• Bachelor's degree or equivalent combination of education and experience
• 4-6 years' proven experience managing and resolving incoming Azure Cloud tickets/service requests 
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Azure virtual desktop administration
• Azure DevOps, Policy and Purview knowledge
• Active Directory/Azure Entra ID
• M365 & Intune Administration
• Azure Replication, Advanced GPOs, domain-wide maintenance scripting, etc. preferred

Perks & Benefits:

• Fully Remote – Work from anywhere within the United States with reliable high-speed internet
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

What’s Next?

If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard. 

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