Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Senior Site Reliability Engineer will provide leadership for activities that support applications in the production environment. The position will work with and provide mentoring to a highly technical, skilled team of support engineers to ensure application availability and a high level of performance. The role requires superior technical expertise with current technologies and the ongoing mastering of new application technologies. This position will lead and contribute to the creation of support plans and documentation and oversee support for internal IT projects to ensure delivery of high performance applications and reduced MTTx times.

• Support application integration projects and initiatives and lead and direct the day-to-day activities of the 24x7x365 operations team.

• Lead team efforts to provide analysis and support for production issues for both on-premise and cloud-based applications and ensure all Service Level Agreements (SLAs) are met for all incidents.

• Work with Application Development, QA, and Systems Engineers on application integration and deployment into on-premise environment and the cloud; be accountable for all applications meeting uptime requirements.

• Oversee production level updates of all application code changes on all servers; ensure change control requirements are met.

• Provide high-level assistance to implementation teams to resolve technology issues impacting successful completion of assigned projects.

• Educate and provide mentorship to team on optimization and the tuning of applications and configurations for better performance and reliability.

• Use subject matter expertise to develop and/or secure ad-hoc tools and utilities for use by operations staff, identify security issues in application code and design, identify opportunities for process improvements.

• Oversee the identification of application root-cause problems and resolutions.

• Provide direction to design, implement and maintain, the proper level of application monitoring to established Velera APM guidelines.

• Analyze, review and make specific recommendations to IT management on technology enhancements to improve efficiencies to increase site reliability and reduce MTTA and MTTR.

• Monitor new technological advances in Information Technology through professional groups, trade publications, and personal networking.

• Perform other duties as assigned.

Qualifications

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.