Site Reliability Engineer

About This Role 

Crunchafi is looking for a Site Reliability Engineer to ensure the availability, performance, and scalability of our cloud-based SaaS platform. This role bridges software engineering and operations — you will build and maintain the infrastructure, observability, and automation that keep our systems running reliably at scale. The ideal candidate brings deep Azure cloud expertise, a strong background in infrastructure-as-code and incident management, and a passion for eliminating toil through automation. 

Responsibilities  

• Design, build, and maintain scalable and resilient infrastructure on Microsoft Azure to support production SaaS workloads 

• Define and track service level objectives (SLOs), service level indicators (SLIs), and error budgets to drive reliability decisions 

• Build and maintain comprehensive monitoring, alerting, and observability systems to ensure early detection of issues 

• Develop and maintain CI/CD pipelines using GitHub Actions to enable safe, rapid, and repeatable deployments 

• Lead incident response and on-call rotations, conduct blameless post-incident reviews, and drive follow-up action items to completion 

• Automate operational tasks and eliminate toil through scripting, infrastructure-as-code, and self-healing systems 

• Manage and optimize Azure Kubernetes Service (AKS) clusters, container orchestration, and related networking and storage configurations 

• Collaborate with software engineering teams to embed reliability into application 

• architecture, including capacity planning, load testing, and chaos engineering 

• Maintain and improve infrastructure-as-code using tools such as Terraform, Bicep, or ARM templates 

• Partner cross-functionally with Product, Support, and Quality to reduce friction and accelerate delivery 

Qualifications  

• 5+ years of professional experience in site reliability engineering, DevOps, or infrastructure engineering roles 

• Strong hands-on experience with Microsoft Azure cloud services (AKS, Azure SQL, App Services, Virtual Networks, Azure Monitor, etc.) 

• Proficiency in at least one programming or scripting language (Python, Go, Bash, PowerShell, or C#) 

• Experience designing and managing CI/CD pipelines using GitHub Actions, Azure DevOps, or equivalent 

• Hands-on experience with containerization and orchestration technologies (Docker, Kubernetes) 

• Demonstrated experience with infrastructure-as-code tools (e.g. Bicep + ARM templates) 

• Strong understanding of networking fundamentals, DNS, load balancing, and TLS/SSL management 

• Experience with monitoring and observability platforms (Azure Monitor, Alerts, App Insights, Seq, etc.) 

• Proven track record of managing production incidents, conducting post-mortems, and driving reliability improvements 

• Exceptional analytical, interpersonal, and communication skills 

Preferred Qualifications  

• Experience operating SaaS platforms in accounting, financial services, or B2B environments 

• Experience with chaos engineering practices and tools 

• Familiarity with microservices and event-driven architecture patterns 

• Background in capacity planning, performance tuning, and cost optimization on Azure 

• Experience with security hardening, compliance frameworks, or SOC 2 readiness 

• Azure certifications (AZ-104, AZ-400, AZ-500, or equivalent) are a plus 

Benefits   

• Competitive salary 

• Health, dental, and vision plans  

• 401(k) Retirement savings plan for US-based employees 

• 100% remote work environment, with occasional travel for in-person company and/or team meetings 

• Unlimited PTO 

• Significant professional development growth opportunities  

• Dynamic and inclusive company culture with real commitment to our values