Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Sector, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.Â
Job responsibilities
Manage incident response to swiftly mitigate business impacts by coordinating cross-functional teams.
Serve as the primary point of contact during major incidents, demonstrating the ability to quickly identify and resolve issues to prevent financial losses.
Participate in 24x7 support coverage as required.
Oversee, track, and validate all changes to the Production and Disaster Recovery environments.
Lead initiatives to enhance the reliability and stability of team applications and platforms, utilizing data-driven analytics to improve service levels.
Document and share knowledge within the organization through internal forums and communities of practice.
Collaborate with team members to identify comprehensive service level indicators and work with stakeholders to establish reasonable service level objectives and error budgets with customers.
Provide ongoing guidance, tools, and solutions to support the firm's growth.
Champion and demonstrate site reliability culture and practices, exerting technical influence throughout the team.
Exhibit a high level of technical expertise in one or more domains, proactively identifying and resolving technology-related bottlenecks.
Strive to become an expert on the applications and platforms under your purview, understanding their interdependencies and limitations.
Required qualifications, capabilities, and skills
Formal training or certification on software engineering concepts and 5+ years of applied experience
Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
Proficiency and experience in Cloud Platform (AWS) infrastructure and setting up monitoring / observability for application migrated to cloud platforms.Â
Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
Experience with troubleshooting common networking technologies and issues
Ability to identify and solve problems related to complex data structures, algorithms and new technologies and if needed self-educate on new technology
Ability to expand and collaborate across different levels and stakeholder groups
Preferred qualifications, capabilities, and skills
Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
Ability to initiate and implement ideas to solve business problem
Experience building dashboards with products such as Grafana
Prior experience in both Systems Engineering and Software Development