Iterable - Cloud Site Reliability Engineer
Damia Group
2 days ago
Full-time
On-site
Lisbon, Portugal
Iterable is currently hiring a Cloud Site Reliability Engineer to join their team
Iterable is a top-rated, AI-powered multichannel customer engagement platform that enables organizations to deliver personalized and joyful customer experiences at scale. Trusted by over 1,200 global brands, including Airbnb, Grammarly, Wolt, Box, and Calm, Iterable helps companies harmonize cross-channel communications, design dynamic, data-driven campaigns, and optimize engagement throughout the customer lifecycle.
With over 12 years of innovation, Iterable is closing the data activation gap through its intuitive, open architecture and enterprise-grade security. Backed by top-tier investors such as Index Ventures and CRV, the company continues its global expansion with the opening of a cross-functional office in Lisbon. This new hub will focus on innovation, product development, and supporting European growth.
Iterable has been recognized as one of the best places to work by Forbes, Inc., and Wealthfront, with a culture centered on trust, a growth mindset, balance, and humility.
With over 12 years of innovation, Iterable is closing the data activation gap through its intuitive, open architecture and enterprise-grade security. Backed by top-tier investors such as Index Ventures and CRV, the company continues its global expansion with the opening of a cross-functional office in Lisbon. This new hub will focus on innovation, product development, and supporting European growth.
Iterable has been recognized as one of the best places to work by Forbes, Inc., and Wealthfront, with a culture centered on trust, a growth mindset, balance, and humility.
About the role: As a Senior Engineer on the Cloud Platform team, your impact will be measured by the continuous improvement of our platform’s reliability, scalability, and security posture.
SLO Ownership & Error Budget Management: Take direct ownership of the established Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for core platform services (e.g., latency, availability, error rate). You will manage and use the Error Budget as the primary drivers to prioritize reliability workScale and HArden the Core Platform: Apply deep technical expertise in Kubernetes, AWS, traffic management, and Infrastructure-as-Code to scale and harden the foundational platform that powers Iterable’s product workloads. Drive Systemic Improvements: This role centers on hands-on engineering skill, technical leadership, and systemic reliability improvements within our complex, distributed multi-region platform.
SLO Ownership & Error Budget Management: Take direct ownership of the established Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for core platform services (e.g., latency, availability, error rate). You will manage and use the Error Budget as the primary drivers to prioritize reliability workScale and HArden the Core Platform: Apply deep technical expertise in Kubernetes, AWS, traffic management, and Infrastructure-as-Code to scale and harden the foundational platform that powers Iterable’s product workloads. Drive Systemic Improvements: This role centers on hands-on engineering skill, technical leadership, and systemic reliability improvements within our complex, distributed multi-region platform.
What you'll do:
- Kubernetes Platform Engineering
Use your Kubernetes and AWS expertise to evolve EKS lifecycle, multi-tenant isolation, and regional consistency, ensuring clusters remain secure, performant, and predictable as we scale. - Traffic & Ingress Reliability
Apply advanced knowledge of cloud-native traffic management, and API gateways to strengthen routing, authentication, rate-limiting, and secure communication protocols (like mTLS). This focus will dramatically improve both the reliability and security posture of the platform’s public and internal service access points. - Infrastructure-as-Code at Scale
Demonstrate mastery in IaC to manage complex, multi-region architecture. Use tools like Terraform Cloud to build reusable modules, validate changes through policy-as-code, and establish safe multi-account patterns our teams can rely on. - Security & Access Control
Drive a zero-trust posture by establishing service guardrails and access controls across the platform: This includes: implementing policy-as-code solutions,brokering least-privilege access for platform using cloud Identity and Access Management (IAM) best practices, and Integrating and managing identity providers to define Role-Based Access Control (RBAC) across environments. - Reliability Engineering & Incident Leadership
Demonstrate strong diagnostic and incident-response leadership to rapidly isolate issues across clusters, networks, and workloads. Your ultimate responsibility will be to lead and drive systemic, long-term fixes and root-cause investigations, ensuring all necessary actions are taken to eliminate repeat failures . - Collaboration, Influence & Mentorship
Guide and influence engineering teams across the organization through design reviews, operational best practices, and reliability-focused decision-making.
Requirements:
- Core Platform & Infrastructure Expertise
Demonstrate deep skill in managing complex, distributed environments at scale, specifically focusing on:
Cloud-Native Orchestration: Expertise in Kubernetes.
Infrastructure Automation: Master of Infrastructure-as-code (IaC), including Terraform.
Advanced Networking & Connectivity: understanding of core networking fundamentals, including routing, DNS, network segmentation (VPC.subnets), and connectivity services (e.g., transit gateways and network endpoints)
Platform Systems: Deep competence in traffic/ingress systems and strong programming fundamentals in Go or Python - Security & Reliability Skills
Fluency with IAM/IRSA, Vault, mTLS, and least-privilege design, combined with a proven ability to deliver measurable reliability improvements through automation, guardrails, and smart engineering. - Leadership & Communication
Demonstrate a strong operational mindset, excellent technical communication (both written and verbal), and the ability to influence designs, mentor others, and elevate platform engineering practices across teams.
- Experience and Proficiency
Demonstrate advanced proficiency and technical leadership in managing large-scale, resilient production systems. This experience is typically gained through roles such as:
-Site Reliability Engineer (SRE)
-Cloud Platform Engineer
-DevOps Engineer
-Other closely related infrastructure role
Their tech stack:
- Programming Language: Scala
- Databases: Elasticsearch, Postgres, Redis, CRDB
- Infrastructure: Pulsar, Kafka, AWS
- Other Relevant Technologies: Docker / Kubernetes, React
Perks & Benefits:
- Competitive salaries & meaningful equity
- Private Medical Insurance
- Life/Risk Assurance
- Meal Allowance: 8.55€ per day
- Balance Days (additional paid holidays)
- Paid Annual Leave (22 days)
- Public Holidays (14 days)
- Paid Sabbatical
- Complete laptop workstation
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