IT - Cloud Engineer IV - Digital Technology Services

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At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Information Technology (IT) Cloud Engineer IV is responsible for leading the creation of a cloud platform technology framework and providing technical architecture and design leadership in support of IT initiatives in cloud computing and automation across the Hackensack Meridian Health (HMH) network. Also responsible for ensuring that critical cloud applications are designed and optimized for reliability, high availability and disaster recovery. Performs a range of activities required to design, implement, maintain and continuously automate a large, complex cloud-based computing environment. Provides technical guidance to team members and, when called upon, serves as a technical liaison between internal departments. Involves utilizing best practices for management, architecture, configuration, DR, administration, and automation of the enterprise server virtualization environment with cloud technologies. These activities will drive the creation of new infrastructure and environments, which will be critical to HMH growth and adoption of broad cloud/automation goals.

A day in the life of a Information Technology (IT) Cloud Engineer IV at Hackensack Meridian Health includes:

• Provide technical guidance to other team members for the design, implementation and support of new cloud platform architecture and automation technologies, as well as updates and maintenance of existing cloud and automation systems.
• Act as a Subject Matter Expert to the organization for cloud, automation, and end-to-end architecture for IaaS, PaaS and SaaS solutions.
• Work closely with other teams to develop and promote cloud-native application architectures (microservices, serverless, containers), and application development and operations practices.
• Maintain overall industry knowledge on latest trends, technology, etc. and demonstrate forward thinking around how technology can support where the organization is going.
• Advocate and define the cloud architecture vision from a strategic perspective, including internal and external platforms, tools, and systems.
• Design, configure, implement and support a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code.
• Develop and maintain a library of deployable, tested, and documented automation design scripts, processes, and procedures for deploying services to the cloud.
• Enable DevOps development activities and complex development tasks that will involve working with tools such as GitHub, Jenkins, Cloud Build, Azure DevOps.
• Participate in cloud computing environment build-outs, software installation, maintenance and support, including but not limited to, patches, fixes, end-of-life preparation, and upgrades.
• Assist in the development of technology roadmaps and end-of-life technology plans.
• Implement production changes during defined maintenance windows and support on call rotation; Serve as a point of escalation within the team for production support issues.
• Provide technical guidance to junior team members.
• Review product work, including detailed code, from other team members for approval to deploy; provide technical feedback as needed.
• Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners.
• Drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and production deployment for cloud platform projects.
• Create and maintain documentation of architecture solutions, such as whitepapers, reference architectures, implementation diagrams, etc and relevant systems, procedures and processes.
• Deliver technical solutions that solve for new levels of complexity, scale and performance, and in turn, enable breakthrough innovations.
• Drive deep architectural discussions in a collaborative fashion to ensure solutions are designed for successful, automated deployment in the cloud providing prescriptive guidance in addressing customer concerns and helping customers make decisions, enabling the use of the Google Cloud and Microsoft Azure platforms.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

• Bachelor's degree, preferably in a technical discipline (Computer Science, Mathematics, etc.).
• Minimum of 5+ years experience in IT systems installation, operations, design, and architecture of virtualized servers / cloud systems.
• Must have good consultative, communication, team player and analytical skills for regular interaction between various teams distributed across HMH.
• Good technical leadership skills and relevant experience working with other highly technical resources through adopting new technologies while also maintaining highly available, mission critical systems.
• Possess deep technical knowledge and extensive experience with complex IT environments including applications, middleware, storage, networks, information security, and operations; as well as have a solid understanding of cloud services, cloud native architectures and application delivery models.
• Ability to clearly communicate verbally and in writing to business and technology leaders, architects, developers, and team members.
• Must be able to collaborate effectively with a group of high performing, technical individuals.
• Hands on experience with agile, devops and continuous integration / continuous delivery.
• Demonstrated ability to support cloud architecture recommendations and decisions with research and reasoning.
• Hands-on experience with: Terraform, Github, and configuration management tools such as Puppet, Chef, or Ansible.
• Experience with architecting, implementing and maintaining highly available mission critical environments for 24x7 availability.
• Experience working in an environment with a defined production change control process and mature security controls posture.
• Demonstrated knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability) and DevOps tool chains and processes.
• Demonstrated history of working within deadlines and ability to work well under pressure.

Education, Knowledge, Skills and Abilities Preferred:

• Experience working in a health care or highly regulated environment.
• Strong understanding of SOA, object-oriented analysis and design, and client/server systems.
• Minimum of 7+ years experience in IT systems installation, operations, design, and architecture of virtualized servers / cloud systems.
• In depth knowledge and understanding of container and microservices technologies and related architectures, Kubernetes, Jenkins, Kafka.
• Passionate about new technologies and architecture.
• Keeps current with cloud platform and infrastructure space trends, while always searching for ways to improve systems as technology evolves, with a steady eye towards extensive regulatory/compliance demands (e.g. Center for Internet Security [CIS], National Institute of Standards and Technology [NIST], etc).

• Information Technology Infrastructure Library (ITIL) Foundation certification at hire or within 12 months of hire.

Licenses and Certifications Preferred:

• Google Cloud Platform Certified Professional Cloud Architect.
• Microsoft Azure Solutions Architect Expert certification.