DevOps Engineer

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.seagullsoftware.com.

We’re a growing, profitable, mid-size business with a 40-year history of leading in our field.  Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe.  You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.  Join us and help shape the way the world works.

LOCATION

This position is remote in the United States. You must be authorized to work in the US and not require visa sponsorship

JOB SUMMARY

We support global supply chains across the U.S., LATAM, and APAC, and we operate to strict security and compliance standards typical of regulated, high‑value supply‑chain environments. This role will collaborate closely with our U.S. stakeholders and global engineering org—including teams across LATAM and APAC—and partner with product, security, and (at times) customers.

This role is hands‑on with modern DevOps across AWS and GCP (and occasionally Azure)—building resilient infrastructure, tightening security, and accelerating delivery for high‑availability systems. This is an early‑career role with mentorship and a clear growth path; we hire for potential plus fundamentals.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Run production: Operate and harden Kubernetes clusters (EKS/GKE/AKS), VPC/VNet networking, container registries, and (where applicable) service meshes; tune autoscaling, reliability, and cost.
• Design and support multi‑region architectures: Design and support multi‑region architectures spanning U.S., LATAM and APAC with a focus on latency, resilience, and secure connectivity.
• Automation: Author reusable Terraform modules, Helm charts, and CI/CD pipelines (GitHub Actions/Jenkins/GitLab CI).
• Observability & on‑call: Define SLIs/SLOs, wire up metrics/logs/traces (Prometheus, Grafana, OpenTelemetry), build actionable alerts, and help run a 24×7 rotation.
• Secure by default: Implement IAM/RBAC, secrets management (e.g., Vault/KMS/Key Vault), image scanning, least‑privilege access, and baseline hardening.
• Data layer care: Operate managed databases/caches (Postgres/MySQL, MongoDB, Redis) with backup/restore, patching, and performance workflows.
• Ship faster with confidence: Improve release workflows (blue/green, canary, progressive delivery via Argo CD/Flux), and coach teams on operational readiness.
• Bridge teams & collaborate across regions: Partner closely with U.S.-based engineering, product, and sales teams, as well as LATAM engineering teams, collaborating daily to turn requirements into reliable, secure infrastructure and CI/CD outcomes that deliver aligned results.
• Engage with enterprise clients: Interact with customers operating in security-sensitive, compliance-driven environments, ensuring trust and operational excellence.
• On-call Rotation: The position includes participation in an equitable on-call rotation to support 24×7 operations.

REQUIRED EXPERIENCE, SKILLS & ABILITIES

• 2-3 years’ experience as a DevOps or Infrastructure/Network Engineer.
• Foundational cloud hands‑on in AWS and/or GCP (compute, containers, IAM, VPC/networking, managed DBs); Azure exposure welcome.
• Infrastructure as Code with Terraform (plus Helm/Ansible or CloudFormation).
• CI/CD experience (GitHub Actions, Jenkins, or GitLab CI) and container build workflows (Docker, artifact registries).
• Linux + networking fundamentals (DNS, TLS, routing, VPN/IPSec, load balancing, troubleshooting).
• Observability basics—metrics/logs/traces; familiarity with Prometheus & Grafana; experience with Open Telemetry standard is a plus.
• Clear, concise communicator; calm under pressure; ownership mindset and eagerness to learn fast.
• Strong communication skills with the ability to convey complex technical concepts clearly and concisely to both technical and non-technical audiences.
• Collaborative mindset with experience working across distributed, multicultural teams in multiple time zones, including U.S., LATAM, and APAC.
• Adaptability to shifting priorities, emerging technologies, and evolving business needs in a fast-paced environment.
• Problem-solving ability with a structured, analytical approach to troubleshooting and incident resolution under pressure.
• Ownership mentality—takes responsibility for outcomes, follows through on commitments, and proactively addresses issues before they escalate.
• Attention to detail in both technical implementation and documentation, ensuring quality and consistency.
• Customer-oriented mindset, especially when engaging with enterprise clients in security-sensitive, compliance-driven contexts.
• Cultural sensitivity and the ability to build trust across diverse teams and stakeholders.
• Resilience and composure when handling high-stakes incidents or on-call responsibilities.
• Eagerness to learn, continuously improve, and share knowledge with peers.

PREFERRED SKILLS/EXPERIENCE

• Experience in mission‑critical/NOC environments supporting uptime, performance, and secure remote voice/data communications.
• Familiarity with public‑sector security frameworks and hardening practices (e.g., NIST 800‑53, DISA STIGs, Cloud Computing SRG) and zero‑trust concepts (e.g., NIST 800‑207).
• SRE concepts (SLIs/SLOs, error budgets, incident/postmortem discipline).
• Kubernetes hardening familiarity (e.g., CIS Benchmarks, kube‑bench).
• Exposure to supply‑chain data/standards (e.g., GS1 EPCIS 2.0).
• Spanish or cross‑cultural collaboration experience with LATAM teams.
• Experience collaborating across APAC time zones.
• Familiarity with transpacific networking patterns (Anycast, CDN, private links, WAN optimization).
• Security, compliance & work authorization (summary): Role may be subject to U.S. export controls and customer background checks; eligibility to obtain/maintain a U.S. security clearance is a plus; must be authorized to work in the U.S.

PREFERRED CERTIFICATIONS

• Linux fundamentals certification — e.g., Linux Essentials (LPI) or equivalent knowledge.
• Networking basics certification — e.g., CCNA or equivalent knowledge.
• Container fundamentals certification — e.g., Certified Kubernetes Application Developer (CKAD)
• Cloud fundamentals certification — AWS Certified Cloud Practitioner, Google Cloud Digital Leader, or Microsoft Azure Fundamentals (AZ-900).

COMPENSATION & BENEFITS

• The assigned annual salary band for this full-time job is $72,100 - $105,100 with a target starting salary at the midpoint of