Azure DevOps Engineer (Salesforce)

• Help design, build and continuously improve the clients online platform.
  
• Research, suggest and implement new technology solutions following best practices/standards.
  
• Take responsibility for the resiliency and availability of different products.
  
• Be a productive member of the team.
  

Requirements

• Administer and optimize SaaS platforms, especially Salesforce, to ensure alignment with departmental workflows and requirements.
  
• Troubleshoot and resolve hardware issues, manage equipment setups, and perform routine system maintenance and upgrades.
  
• Oversee the deployment, configuration, and ongoing updates of software applications to ensure availability and performance across the organization.
  
• Assist with local area network (LAN) troubleshooting, VPN setup, internet connectivity, and client-specific configurations.
  
• Implement and manage antivirus and security solutions; monitor systems to detect, prevent, and address threats.
  
• Manage support tickets through Atera, addressing software, hardware, and network-related issues promptly.
  
• Provide end-user support and training on core applications, facilitate smooth onboarding, and promote preventive maintenance.
  
• Collaborate with IT staff to identify and support opportunities for improving systems and processes.
  
• Serve as the liaison with IT vendors and service providers, ensuring adherence to service level agreements (SLAs).
  
• Lead and coordinate IT projects, including system implementations and upgrades, ensuring timely delivery and stakeholder alignment.
  
• IT Infrastructure Management
  
• Network Administration & Data Security
  
• Troubleshooting & Technical Support
  
• SaaS Platform Administration (e.g., Salesforce)
  
• Vendor & Project Management
  
• Bachelor's degree in Information Technology, Computer Science, or a related field.
  
• Minimum 3 years of experience in IT administration with an emphasis on application management and user support.
  
• Relevant certifications (e.g., Network+, Security+, Microsoft, or CompTIA) are highly desirable.
  
• Experience in healthcare IT environments is strongly preferred.
  
• Strong knowledge of IT systems, with hands-on ability to manage and troubleshoot hardware, software, and network environments.
  
• Diagnoses root causes quickly and implements sustainable solutions, thoroughly documented in internal knowledge bases.
  
• Coordinates implementation and upgrade projects, tracks milestones, and ensures projects are delivered on time and within scope.
  
• Explains technical issues clearly to non-technical staff and works cross-functionally to support business goals
  
• Maintains rigorous security standards and ensures compliance with healthcare regulations and internal policies.
  

Benefits

• A challenging, innovating environment. 
  
• Opportunities for learning where needed.