Maintain essential Microsoft O365 and Azure based IT operations, including operating systems, security tools, applications, servers, routers, switches, hubs, MS Exchange email systems, laptops, desktops, software, and hardware.
Microsoft Office 365 user account creation, administration, and monitoring
Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
Microsoft Office 365 Exchange email account creation, administration and monitoring
Microsoft Azure Active directory administration including Azure Cloud tenant network operation and maintenance.
Microsoft Defender, Endpoint and Sentinel installation, configuration and administration
Nurture dependable IT infrastructure and networking that's always up and running.
Partner with internal and external partners to communicate project status and activities.
Interact with the Call center and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
IT equipment inventory and asset management
Responding in a timely manner to service issues and requests
Ability to show initiative and work with minimal supervision.
Expert oral and written communication skills to facilitate critical discussions between business customers, project stakeholders, and contracting team. We consider communication skills a key required skill.
Desired Skills and Qualifications
Bachelor's degree in technology or computer science
4+ years of experience as a Systems Administrator
Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, and virtualization
Experience in project management, application design and integration, cloud computing (specifically Microsoft Azure), VMware, Hyper-V, or similar hypervisors a plus
Expertise in creating, analyzing, and repairing large-scale distributed systems.
Hands-on experience with Office365
Experience with Microsoft Intune or similar platform
Excellent client management/resolution, problem solving, debugging/troubleshooting skills are required.
Excellent verbal communications and written documentation skills are required.