Sr. Site Reliability Engineer - PRE

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We seek an experienced IT professional to join us as a Senior Site Reliability Engineer, working in the Product Reliability Engineering function who will:

• Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all Debit applications, products, and services – including debit, prepaid and risk lines of business.

• Perform ongoing/Proactive analysis of various debit authorization, Api and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.

• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.

• Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.

• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.

• Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.

• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among DPS PRE and DPS Global Operations peers.

• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.  

• Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all DPS products.

• Participate in on-call roster to support business including off-hours. 

• Self-motivated, and have excellent interpersonal and communication skills.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 2 years of experience working with Java or .NET based business critical transaction processing, API or UI based applications.
• Experience with one or more programming languages such as Python, Java, .NET, C#, PowerShell, Bash scripting.
• Experience with writing queries and working with SQL and mongo databases.
• Basic understanding of CI/CD pipelines and tools like Jenkins, chef etc.
• Strong understanding of networking concepts, protocols, and architecture.
• Basic understanding of ITIL concepts & processes such as incident/change/problem management, call triaging, escalation procedures and such. 
• Basic understanding of Middleware components such as Kafka, Hazelcast, Qlik etc.
• Basic understanding of container orchestration systems, such as Kubernetes.
• Basic understanding of monitoring, logging and tracing tools such as Splunk, Prometheus, Grafana, riverbed etc., for troubleshooting and performance tuning.
• Basic understanding of AI frameworks and libraries to further enhance the application resiliency and day to day operational tasks.
• Prior experience with building tools to automate production support activities that enable efficiency and productivity of all operations groups.
• Prior experience working in shift model in 24*7 environments.
• Candidate should be comfortable communicating with technical and non-technical peer groups, including Account Management, Client Services, and other technical platform and application support groups.
• Strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,000.00 to 141,250.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.