SR IT Cloud Engineer

We are seeking a Senior Cloud Engineer with deep expertise in Microsoft Azure to join our Cloud Platforms team. This individual will play a critical role in enhancing our existing Azure environments, supporting our customers, and building new cloud-based products and solutions. You will work closely with product teams, developers, and stakeholders to ensure secure, scalable, cost-optimized, and resilient Azure solutions while also participating in on-call support to maintain high platform availability.

The IT Senior Cloud Engineer ensures that enterprise cloud solutions are optimized for cost and functionality and is responsible for execution of the cloud / infrastructure strategy set by architects. Develops internal and external compatibility of the system and subsystems. Develops highly complex scripts using a tool or combination of tools to automate a task or a series of tasks. Develops, complies, and may oversee team compliance with SLAs or OLAs. Documents new or modified solutions, installation instructions and other system-related information. Writes configuration for cloud platforms leveraging appropriate tools. Collaborates with developers and is responsible for the "Ops" part of DevOps. Develops and may maintain tools and frameworks that other teams use to smoothly develop their applications. Uses technology to implement automation and orchestration. Leads the implementation and integration of cloud solutions and technologies across business and IT functions, products, and platforms. Proactively seeks new ways to integrate cloud solutions with existing enterprise tools and systems. Responsible for compliance of cloud solutions to architectural standards. Leads evaluations of enterprise cloud technology standards, tools, products, and solutions to identify opportunities for improvement. Partners with security staff to ensure Cloud solutions support maintenance of a secure technology environment. Responsible for planning and validating the installation, configuration, and maintenance of Cloud solutions. Implements governance for role-based access control (RBAC), cost containment and cloud provider account management. Develops time and cost estimates for cloud solutions. Creates and determines Cloud systems specifications, input/output processes and working parameters for hardware/software compatibility. Evaluates technical requirements to determine the impact of Cloud technologies on the infrastructure including equipment redundancy and capacity requirements. Creates the physical design for cloud-based solutions for infrastructure and platforms.

Key Responsibilities

Azure Environment Management & Enhancement
• Design, deploy, and optimize Azure infrastructure and platform services to meet business and technical requirements.
• Improve scalability, resiliency, and security across Azure environments by implementing best practices and automation.
• Drive modernization efforts by identifying opportunities to leverage PaaS, serverless, and containerized solutions where applicable.
• Manage governance policies, RBAC, and cost optimization strategies for Azure subscriptions and resources.

Customer Support & Operational Excellence
• Act as a technical escalation point for Azure-related incidents, service requests, and problem resolutions.
• Collaborate with product teams and customers to troubleshoot complex issues, ensuring minimal business disruption.
• Participate in 24/7 on-call rotations and provide proactive monitoring, incident response, and root cause analysis.
• Ensure compliance with organizational security policies, standards, and regulatory requirements.

Product Development & Innovation
• Partner with Product Managers, Developers, and Architects to design and deliver new Azure-based products and services.
• Evaluate new Azure capabilities, tools, and emerging technologies to improve platform efficiency and enhance customer experience.
• Provide technical leadership during product design sessions, architecture reviews, and production deployments.

Automation & DevOps Enablement
• Implement Infrastructure as Code (IaC) using tools like Terraform, Bicep, or ARM templates.
• Enhance CI/CD pipelines to streamline application deployment and operational workflows.
• Leverage monitoring and logging tools (Azure Monitor, Log Analytics, App Insights) for proactive issue detection and performance optimization. About the Role

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program. 

Bachelor’s degree with 5 years’ demonstrated technical experience and 1 year of demonstrated leadership experience, or Associate’s degree with 7 years’ experience and 1 year of demonstrated leadership experience, or HS/GED with 9 years of experience and 1 years’ of demonstrated leadership experience in a large, complex organization like Mayo Clinic may be considered in lieu of the degree.Demonstrated ability to work across multiple environments including cloud and on-premise, and multiple operating systems. Functional understanding of cloud ecosystem and leading-edge cloud emerging technologies. Working knowledge of the practical application of engineering and technology including applying principles, techniques, procedures, hardware and tools to the design and production of various products and services. Working knowledge of data center design best practices. Knowledge of and ability to apply DevOps principles and ways of working. Ability to develop and deliver requirements, concepts of operations, use cases, demonstrations, and presentations to both one-to-one and in small groups. Knowledge of approaches, tools, and techniques for anticipating, recognizing, managing, and resolving technical (hardware, software, application, or operational) problems. Ability to effectively communicate with and present to senior management and executive stakeholders (e.g., IT Leadership).Certification in cloud engineering is required.

Additional Qualifications

• 5+ years of hands-on experience designing, deploying, and managing solutions in Microsoft Azure.
• Strong understanding of Azure services including Azure Virtual Machines, AKS, App Services, Azure Networking, Azure Storage, Key Vault, Functions, and Monitoring.
• Experience with Terraform, Bicep, or ARM templates for Infrastructure as Code (IaC).
• Proven experience in incident management, troubleshooting, and on-call support for production environments.
• Familiarity with Azure DevOps, GitHub Actions, or equivalent CI/CD tools.
• Working knowledge of security best practices, governance policies, and cost management strategies in Azure.
• Strong scripting skills in PowerShell, Bash, or Python.
• Azure certifications such as AZ-104 (Azure Administrator), AZ-305 (Azure Solutions Architect), or AZ-400 (DevOps Engineer).
• Experience with multi-cloud environments (AWS, GCP) is a plus.
• Familiarity with container orchestration (AKS, Docker, Kubernetes) and serverless technologies.
• Understanding of FinOps principles for cost optimization.