Site Reliability Engineer

Have you always wanted to put your passion for education to use on the job? Would you like to work with an incredible team making an impact on learning around the world? If you answered yes, we can't wait to meet you!

And just who are we? Edpuzzle is a leading edtech company with offices in San Francisco and Barcelona and over 10 years of history helping teachers find and create exciting, interactive video lessons. Over 80% of U.S. schools and millions of teachers and students in 190+ countries around the world are already using Edpuzzle to make education more equitable and engaging.

We’re looking for our next Site Reliability Engineer to join our Security and Infrastructure Team in Spain. The right person will help us create the best possible product for teachers and empower them to engage their students with videos. If you’re a self-starter who’s eager to contribute to the education sector, you’ll feel right at home with us. 

As an SRE, you’ll dive into ensuring our system’s reliability, scalability, and maintainability, handling everything from our cloud infrastructure to in-depth observability and comprehensive monitoring. By working closely with our DevOps and Engineering teams, you’ll design resilient systems, manage incidents effectively, and champion best practices for observability and incident response.

Technically speaking, we are hosted on AWS and use CDK with JavaScript for the Infrastructure as Code. Our product is written in React and Redux for the frontend and Node and Express applying DDD and hexagonal architecture in the backend. We use MongoDB and OpenSearch for our database, and we have our own encoding and streaming system. We work with testing, trunk based development, CI/CD on GitHub Actions, and follow best practices making sure we never compromise on code quality and reliability. On the observability side, we monitor everything using CloudWatch and Datadog.

We are a product-focused team. Our methodologies foster close partnerships between Engineering, Product, Infrastructure, and other key areas (Design, Data, QA, Security, etc.). Everyone is encouraged to share their ideas and opinions, take initiative, and be resourceful when coming up with creative solutions that elevate the experience for our users.

At our core is an environment where every voice is heard and valued, and each team member plays a role in shaping project strategy and designing technical solutions. We embrace proactiveness and curiosity to understand the bigger picture. Engineers are not just encouraged but expected to think critically, propose solutions, and take ownership. We’ve built a culture where ideas are shared openly, challenges are tackled head-on, and assumptions are questioned to drive continuous improvement. 

Learn more about our Product team and culture in these talks by Santi Herrero (Co-founder and CTO) at SCPNA 2024 and SCBNA 2024.

About the job

• Work with the Product, Infrastructure and Engineering teams to find the best technical solutions by participating in discussions and sharing your opinions.
• Take ownership of the problems that are being worked on, understanding why they are needed by the users, carrying out your own research, making your own proposals and working on the implementation while relying on your teammates for help when needed.
• Communicate effectively in a team in order to maximize productivity, ownership, and focus to help projects reach the finish line with the best possible outcome and by the project deadline.
• Design a cloud infrastructure that is secure, scalable, and highly available on AWS.
• Engage in proactive monitoring and observability with comprehensive tools and practices that not only detect and warn, but also predict potential system issues before they affect our users.
• Lead the charge in root cause analysis for production and infrastructure issues, transforming challenges into learning opportunities.
• Provision, configure and maintain cloud infrastructure as code.
• Perform rotatory on-call service, ensuring reliability and uptime for our users.
• Write technical documentation, contributing to our technical knowledge base and empowering your peers.
• Perform other exciting duties as opportunities and needs arise.

About you

• At least 3 years of experience in Site Reliability Engineering, DevOps Engineering, System Administration or Cloud Infrastructure Engineering for a web-based product with a focus on observability and reliability.
• Good knowledge of Amazon Web Services (AWS), CloudWatch and Datadog.
• Experience with software release management and deployment pipelines (Git, CI/CD).
• Experience with Infrastructure as Code using AWS CDK.
• Experience writing JavaScript, TypeScript or Node.js code.
• Pragmatic with technologies: you understand tech is a tool to solve a product problem, tech is never the end goal.
• Excellent ability to communicate your ideas, regardless of the audience.
• Product-oriented: You make all your technology decisions with the final user in mind.
• You are naturally drawn towards understanding the bigger picture and recognize when there's a need for improvement, applying your intentional and rational thought process to address complex issues.
• You are able to work independently, plan and exercise conscious control of time spent on specific goals to reach deadlines effectively, and you don’t hesitate to pursue a goal despite the difficulties, all while maintaining a flexible mindset.
• You are based in Spain and have a work permit to work in Spain.

Bonus skills

• Experience with MongoDB or OpenSearch database administration.
• Experience deploying and maintaining complex cloud infrastructures serving high traffic web applications.
• Experience with complex backend architectures such as Hexagonal Architecture and Domain Driven Design (DDD)
• Experience with other cloud providers such as Azure or Google Cloud Platform.…
• or another amazing skill you bring to the table that we haven’t thought of yet!

What’s it like to work remotely?

• Work from the comfort of your own home
• Use the Edpuzzle office as much or as little as you like
• Meet with your manager and team via video calls on Google Meet or Slack
• Connect with coworkers via Slack (with channels for work and for fun!)
• To enjoy our remote work policy, you’ll need high-speed internet access

What we offer:

• Competitive salary at €‎39K – €‎53K  based on your professional experience
• Yearly salary review based on performance
• On-call compensation
• Free private health insurance policy with AXA
• Meal allowance with Cobee: an annual budget of €2000 to spend on the restaurants and food delivery services you like the most
• Flexible remuneration: you’ll be able to include your monthly expenses in public transport, childcare, and health insurance of immediate family members (spouse and/or children) into your payroll 
• 24 paid holidays plus December 24th and 31st
• Flexible working hours and reduced working time on Fridays
• Remote-first: Feel free to work 100% remotely or use the Barcelona office whenever you want, for the best of both worlds!
• Free coffee, snacks, and drinks in the Barcelona office
• Team building events during working hours
• Incredible opportunity to grow, learn, and build lifetime bonds with other passionate people

Edpuzzle is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Edpuzzle makes hiring decisions based solely on qualifications, merit, and business needs at the time.

References from previous employers will be requested from candidates during the selection process. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!