Site Reliability Engineer

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Primary responsibility is to develop high quality software solutions as a contributing member of a highly motivated team of Engineers.  This individual will serve the “Software Engineering II” role on an Agile team on NCR Retail Loyalty Program. Loyalty team within NCR is searching for a dynamic individual who can own development to deployment. You desire to work in a team of full stack developers and love working in an Agile environment. Loyalty and marketing solution in Retail product line for NCR and represents a critical component of our total self-serve strategy.

Responsibilities include:

• Develop high quality software which meets requirements, promotes re-use of software components, and facilitates ease of support.
• Diagnose, isolate, and implement remedies for system failures caused by errors in software code.
• Utilize software-based system maintenance and tracking tools.
• Provide input and technical content for technical documentation, user help materials and customer training.
• Conduct unit tests, track problems, and implement changes to ensure adherence to test plan and functional/nonfunctional requirements
• Analyze, design, code reviews and implement software mechanisms to improve code stability, performance, and reusability. 
• Considered subject matter experts in their chosen field.
• Experience in DevOps with CI/CD and Operations methodologies, procedures, tools, and practices.
• Manage and resolve customer & business escalations for customers, in a follow-the-sun approach.
• Coordinate operational activities with other NCR cloud support working closely with the Infrastructure, Security, Application Support, Devops and Architect functions.
• Integrating Automated & Alerting services for hosted environments
• Participates with industry groups, stays current with technology and industry trends, disseminates knowledge to team members, forms best practices.

• Communicate with Solution Management and other internal teams. 
• Participates in cross-functional collaboration within the organization.
• Supporting cloud migration of existing customer 
• Responsible for ensuring availability and reliability of customer environments
• Work on Infrastructure provisioning scripts for deployment on Azure/ GCP
• Maintain and improve on existing deployment script on Azure using Helm FluxCD

BASIC QUALIFICATIONS:

• Bachelor’s Degree in computer science or related field
• A minimum of 3 years of experience in software design and development
• A minimum of 2 years of experience in preferred technology stack,

Must to Have    

• OOPS concepts
• Very strong development experience Java; Spring framework; Spring boot
• Spring Security
• Multi-threading Concepts
• REST API development
• API Documentation
• Unit testing with JUnits and/or BDD with Cucumber
• Messaging services, Caching
• Very strong understanding of SQL or PostGRSQL DB
• Strong in Debugging, Memory Leaks, Profiling, Crashes, etc
• Experience on Github and Release pipeline support.
• Experience with scripting languages any of – Python,Shell, Powershell
• Experience with cloud Azure or GCP, Kubernetes, Terraform, Observability tools like Prometheus/Grafana , Dynatrace
• Experience with any CI tool (Jenkins/Github Action)
• Experience with CD – Helm, Ansible, FluxCD/ArgoCD / GitOps model

Good to Have

• Hands on development experience with Linux OS
• Good understanding of NFT Performance; scalability and availability and familiarity with Tools
• Cloud Native Application Development
• Linux OS and scripting
• Should be familiar with HTTPs/SSL
• Experience with Cloud migration projects is preferred.
• Networking concepts like how to setup and configure name servers and network interfaces Load Balancers
• Deep understanding of Software Development and Quality Assurance best practices
• Excellent written and verbal communication skills
• Excellent teamwork and collaboration skills
• Experience operating in an Agile environment, with a deep understanding of agile development principles.
• Familiarity with Continuous Improvement and Six Sigma Lean principles.

PREFERRED QUALIFICATIONS:

Knowledge of software development standards and protocols:

• Secured development knowledge
• DevOps for the cloud deployments
• CI/CD pipeline – Jenkins/Github Actions/ Helm, Ansible, FluxCD/ArgoCD / GitOps
• Cloud development knowledge on Azure or GCP
• Good to have domain experience of Loyalty in Retail or Hospitality space
• Experience with tools utilized in development environment:
  • Jira
  • GIT
  • White source
  • Crucible
  • Fisheye
  • Cucumber
  • Chef
  • Scripting languages
• Green or Black Belt CI Certification

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list.  Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”