At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Responsibilities:

Platform Development & Administration

• Design, develop, configure, and maintain ServiceNow applications and workflows across ITSM, HRSD, IRM, and SPM.
• Perform hands-on development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, IntegrationHub, and Service Portal.
• Administer core platform capabilities including users, roles, groups, ACLs, forms, workflows, and data models.
• Support ServiceNow upgrades, patches, cloning activities, and regression testing.

Platform Architecture & Design (Emerging Architect Responsibilities)

• Contribute to the design and evolution of the ServiceNow platform architecture in alignment with business needs and best practices.
• Assist in defining platform standards, reusable components, and technical patterns to ensure scalability, performance, and maintainability.
• Participate in CMDB and CSDM alignment efforts to support accurate service modeling and reporting.
• Partner with stakeholders to translate business requirements into sustainable technical solutions—not just short-term fixes.

Integration & Automation

• Build and maintain integrations between ServiceNow and enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
• Design and implement automated workflows to reduce manual effort and improve self-service capabilities.
• Support enterprise initiatives focused on digital workflows, service catalog expansion, and cross-department automation.

Governance, Documentation & Enablement

• Ensure configurations and customizations adhere to platform governance, security, and compliance standards.
• Create and maintain technical documentation, including solution designs, workflows, and configuration standards.
• Provide guidance and mentoring to junior developers, administrators, and platform contributors.
• Collaborate with platform owners, developers, architects, and business partners to ensure alignment with the ServiceNow roadmap.

KNOWLEDGE, SKILLS, AND ABILITIES

Interpersonal & Professional Skills

• Strong ability to communicate with both technical and non-technical stakeholders.
• Proven ability to balance tactical delivery with strategic thinking.
• Highly organized with the ability to manage multiple priorities effectively.
• Strong customer service mindset and commitment to quality outcomes.
• Ability to work effectively in fast-paced and high-impact environments.

Technical Skills

• Strong hands-on experience with ServiceNow administration and development.
• Proficiency in JavaScript and ServiceNow scripting (Glide API, Business Rules, Script Includes, Client Scripts).
• Experience with Flow Designer, IntegrationHub, Service Portal, and reporting/dashboarding.
• Solid understanding of ServiceNow data models, table relationships, and platform architecture concepts.
• Working knowledge of ServiceNow upgrade processes, instance management, and SDLC practices.
• Foundational understanding of ITIL concepts and enterprise service management.

EDUCATION (Required and/or Preferred)

• Bachelor's degree (BA/BS) in Computer Science, Management Information Systems, or related field, or equivalent experience.

WORK EXPERIENCE / QUALIFICATIONS

• 3–5 years of hands-on experience administering and developing on the ServiceNow platform.
• Experience supporting multiple ServiceNow modules such as ITSM, HRSD, IRM, or SPM.
• Demonstrated experience progressing beyond basic development into solution design and platform decision-making.
• Experience working in Agile or iterative delivery environments.
• Familiarity with ITIL, Risk Management Frameworks, and Project/Portfolio Management concepts.
• Heavy organizational and documentation skills.
• Ability to perform objective analysis and re-engineering of business processes.
• Excellent communication and organization skills.
• Strong customer service focus.

ServiceNow Certifications (Preferred)

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) – any module

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Professional office setting
• Continuous sitting & computer use
• Continuous oral and written communication and listening skills
• Role requires an elevated level of mental focus and sustained problem-solving

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Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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