Senior DevOps Engineer

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

The Opportunity

About TELUS SmartHome+

At TELUS, we're using our world-leading technology to enable remarkable human outcomes. The SmartHome+ team is at the forefront of protecting what matters most to Canadians - offering intelligent home security solutions, professional monitoring, and smart home automation that keeps families safe and connected. Learn more about our products at TELUS SmartHome+. We're building the next generation of smart home technology that serves hundreds of thousands of customers across Canada, and we need exceptional engineers to help us scale.

We're seeking a Senior DevOps Engineer with deep expertise in AWS cloud infrastructure, exceptional TypeScript programming capabilities, and strong systems design thinking to join our SmartHome+ Platform Engineering team. In this role, you'll architect, build, and maintain scalable, reliable, and secure infrastructure that powers TELUS SmartHome+'s connected devices, mobile applications, and professional monitoring services serving hundreds of thousands of Canadian homes.

Responsibilities

• Cloud Infrastructure & AWS Expertise

• Design, implement, and manage robust AWS cloud infrastructure for SmartHome+ services using Infrastructure as Code (IaC) principles

• Architect multi-region, highly available systems leveraging AWS services (ECS, EKS, Lambda, S3, DynamoDB, IoT Core, Kinesis etc)

• Optimize cloud costs while maintaining the performance, security, and reliability standards required for home security and monitoring services

• Implement and maintain container orchestration platforms (ECS, EKS, Kubernetes) for SmartHome+ microservices

• Design and manage CI/CD pipelines for automated deployment and testing of SmartHome+ applications and infrastructure

  Programming & Automation

• Develop automation scripts, tools, and frameworks primarily using TypeScript and Node.js

• Build custom tooling to improve developer productivity and operational efficiency across the SmartHome+ engineering teams

• Write clean, maintainable, and standardized TypeScript code for infrastructure components (AWS CDK constructs)

• Implement infrastructure testing frameworks and validation tools using TypeScript testing libraries

  Systems Design & Architecture

• Architect solutions for SmartHome+ infrastructure that balance technical debt, time-to-market, and long-term maintainability

• Lead technical design reviews and provide guidance on system architecture decisions for connected home devices and monitoring platforms

• Design observability and monitoring strategies across distributed IoT and cloud systems

• Implement disaster recovery, backup, and business continuity solutions for critical home security services

  Collaboration & Leadership

• Mentor junior engineers and promote DevOps best practices across SmartHome+ engineering teams

• Collaborate with development, testing, device engineering, product teams to streamline workflows for smart home product delivery

• Participate in on-call rotations and incident response for SmartHome+ services, driving root cause analysis

• Contribute to technical roadmaps and strategic planning for SmartHome+ platform evolution

• Drive adoption of DevOps culture and practices across the SmartHome+ organization

Qualifications

• 7+ years of experience in DevOps, Site Reliability Engineering, or Platform Engineering roles

• 5+ years of hands-on experience architecting and managing AWS infrastructure at scale

• Proven track record of designing and implementing large-scale distributed systems, preferably in IoT, connected devices, or consumer technology

• Experience in a high-growth technology environment or enterprise-scale organization

  Technical Skills

  AWS Expertise:

• Deep knowledge of AWS core services, multi-account environments, and well-architected framework

• Experience with AWS networking (VPC, Load Balancers, etc)

• Strong understanding of AWS security best practices (IAM, KMS, Secrets Manager, Security Groups)

• Hands-on experience with containerization (EKS/ECS, Kubernetes, Docker)

• Experience with AWS IoT services (IoT Core, IoT Greengrass, Device Management) preferred

• AWS certifications preferred

TypeScript & Programming:

• Strong proficiency in TypeScript and Node.js for building infrastructure tools, automation

• Experience with Infrastructure as Code tools, preferably AWS CDK (TypeScript), CloudFormation

• Strong scripting skills (Bash, Python)

Systems Design

• Deep understanding of distributed systems principles and patterns

• Experience with microservices architecture and service mesh technologies

• Knowledge of database systems (relational and NoSQL) and data storage strategies for high-volume event data

• Understanding of caching strategies, Redis, CDN implementation, and real-time data processing

• Experience with event-driven architectures and message queuing systems (SQS, SNS, EventBridge)

DevOps & Tooling

• Expert-level experience with CI/CD tools (AWS CodePipeline, GitHub Actions, GitLab CI)

• Strong understanding of version control strategies

• Experience with monitoring and observability tools (CloudWatch (preferred), Datadog, Grafana)

• Familiarity with log aggregation and analysis tools (CloudWatch Logs)

• Expert-level knowledge of operating AWS ECS and AWS EKS workloads

Soft Skills

• Excellent problem-solving and analytical abilities

• Strong written and verbal communication skills

• Ability to translate complex technical concepts for non-technical stakeholders

• Self-motivated with a continuous learning mindset

• Experience working in Agile/Scrum environments

Bonus Points

• Experience with IoT device management and fleet operations at scale

• Experience with chaos engineering principles and tools

• Background in telecommunications, home security, or smart home technologies

• Contributions to open-source projects, particularly in the TypeScript/AWS ecosystem

• Experience with real-time video streaming infrastructure

• Knowledge of compliance frameworks relevant to home security (SOC 2, ISO 27001, PCI-DSS, UL certifications)

Why Join Us

At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers.

Join us to architect the future of connected digital ecosystems

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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