Principal Cloud Engineer

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Description Summary

The Principal Engineer, Cloud and Hosting role is responsible for the strategic design, implementation, and ongoing management of our cloud and hosting infrastructure. This role provides senior escalation authority and support for complex production issues, acting as the final escalation point when Level 1, Level 2, and Level 3 cannot resolve incidents. The Principal Engineer will guide and provide direction to lower-level support teams, informing and translating strategy into action plans, ensuring compliance with organizational technical standards and policies while maintaining system reliability, performance, and security.

Job Responsibilities:
 

Leadership and Collaboration

• Collaborate closely with architecture teams to understand and interpret strategic goals, ensuring alignment with cloud and hosting initiatives.
• Translate architectural blueprints and high-level designs into detailed, actionable engineering plans and deliverables.
• Inform and guide cloud and hosting infrastructure teams to implement solutions that adhere to architectural standards, technical requirements, and business objectives.
• Drive the execution of strategic initiatives by converting complex architectural concepts into practical, scalable, and secure solutions within the cloud and hosting environments.
• Monitor and evaluate delivered solutions to ensure alignment with strategic objectives and expected value.
• Serve as the senior escalation point for unresolved issues, providing expert guidance and support to resolve complex cloud and hosting infrastructure problems.
• Mentor and develop junior engineers and support teams, and foster a culture of technical excellence, continuous improvement, and knowledge sharing.

Cloud and Hosting Infrastructure Management

• Design, implement, and manage scalable, secure, and reliable cloud and hosting environments across multiple platforms and locations (private and public).
• Develop and enforce best practices for cloud and hosting management, including configuration, deployment, monitoring, and disaster recovery.
• Ensure compliance with organizational policies, security standards, and regulatory requirements, with a focus on maintaining high availability and performance.
• Collaborate with cross-functional teams to improve system reliability and value.

Senior Escalation Authority and Support

• Provide expert guidance during incident and problem resolution.
• Function as the final escalation point for critical incidents and problems, providing hands-on troubleshooting and resolution for complex infrastructure issues.
• Lead root cause analysis efforts for major incidents and problems and drive corrective actions to prevent reoccurrence.
• Develop and maintain detailed documentation, including incident response plans, incident response plans, standard operating procedures (SOPs), and technical runbooks.

Standards and Compliance

• Oversee compliance with technical infrastructure standards, policies, and regulatory requirements, ensuring all systems and processes are aligned with best practices.
• Collaborate with internal stakeholders to ensure cloud and hosting strategies align with business objectives and technical roadmaps.
• Drive the adoption of new technologies and methodologies that enhance cloud and hosting capabilities, while maintaining compliance with internal and external requirements.

Continuous Improvement

• Identify opportunities to optimize infrastructure performance, reduce costs, and improve operational efficiency.
• Lead initiatives to implement automation and self-healing mechanisms to enhance system reliability and minimize manual intervention.
• Evaluate and recommend new tools, technologies, and methodologies to improve infrastructure management and support capabilities.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor’s degree in computer science, information security, or related field, or equivalent combination of education and/or related professional work experience.
• 10+ years of experience in cloud and hosting infrastructure management with at least 5 years in a senior or lead engineering role.
• Demonstrated experience providing senior escalation authority and support in complex, hybrid, multi-cloud environments (AWS, Azure, GCP).
• Proven history of guiding support teams, ensuring adherence to technical standards, policies, and compliance requirements.
• Cloud Platforms:  Expertise in managing and optimizing multi-cloud environments, including AWS, Azure, and GCP and containerization technologies (Docker, Kubernetes), with hands-on experience in managing and optimizing these environments.
• Infrastructure as Code (IaC):  Advanced skills with tools such as Terraform, Ansible, Chef, CloudFormation, and ARM templates.
• Scripting and Automation:  Proficiency in scripting languages (e.g., Python, Bash, PowerShell) for automation, monitoring, and infrastructure management.
• Monitoring and Logging:  Extensive experience with monitoring tools (e.g., Dynatrace, Prometheus) and logging platforms (e.g., ELK Stack, Splunk) with a deep understanding of alerting and system metrics.
• Security and Compliance:  Strong knowledge of cloud security principles, regulatory compliance standards (e.g., GDPR, PCI), and best practices.
• Advanced Problem-Solving:  Demonstrated hands-on capacity to diagnose complex technical challenges in high-pressure, production critical environments, ensuring minimal downtime and effective root cause analysis.
• Strong leadership, communication, and organizational skills, with the ability to manage multiple priorities and work effectively in a collaborative, cross-functional team environment.
• Demonstrated ability to drive continuous improvement and foster a culture of innovation and excellence.

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If you’re ready to help make a difference, apply today. Please provide your Work Experience and Education or attach a copy of your resume.  Applications received without this information may be removed from consideration.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStageTM, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.