IT Infra Azure Cloud Engineer II

SCOPE OF ROLE:

The Support Services functions at S:US are carried out by a team of professionals with diverse backgrounds who share deeply in the S:US mission. We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction.  We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances.

This position’s objective is to provide supportive technical role in overseeing the smooth operation of technology managed by the Information Technology (IT) Infrastructure Department.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Design, implement, and manage cloud-based resources and applications using Azure services.
• Develop, write, and maintain Infrastructure as Code and scripts to automate the provisioning and management of cloud resources.
• Monitor and optimize cloud resources for performance and cost efficiency.
• Collaborate with DevOps and security teams to ensure best practices in cloud architecture.
• Troubleshoot and resolve issues related to Azure services and infrastructure.
• Perform additional duties and projects as assigned by management.
• Support and maintain application portfolios and various technology solutions including, though not limited to, MS Products, O365, AVD, Mimecast, Rubrik, network, Wi-Fi, telecommunications, and security solutions.
• Collaborate in the support of infrastructure solutions that enhance mission-critical business operations. Under the direction of the IT Infrastructure Director, work to identify, recommend, develop, implement, and support technology solutions for all aspects of the organization.
• Support the Director of IT Infrastructure in the implementation of infrastructure policies, procedures, identification, and communication of quality of service opportunities and end-user feedback.
• Maintenance of infrastructure solutions, operations, and strategic planning, including business requirements, project planning, and execution.
• Stay abreast of emerging security threats and work to implement cutting-edge security solutions and policies.
• Provide level 2 engineering support for IT Infrastructure, consisting of system escalations, training, and knowledge transfer of system functions to end users and other IT Teams, documentation, after-hours on-call support, and working with external vendors and developers as needed. 

REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree / industry certifications or
• Minimum of 4 (four) years’ experience working with Azure cloud development and management required
• Understanding and technical knowledge of current network and operating systems, protocols, and standards, including experience with systems design and development from business requirements analysis through to day-to-day management
• Experience with operations in Azure (industry certifications preferred)
• Proficiency in Azure services such as Azure Virtual Machines, Azure Storage, Azure Networking, Azure Virtual Desktop.
• Experience with Infrastructure as Code tools like Azure Resource Manager (ARM) templates or Terraform.
• Strong scripting skills in PowerShell, Python, or similar languages.
• Understanding of DevOps practices and CI/CD pipelines.
• Demonstrated ability to apply IT in solving business problems
• Superior understanding of the organization’s goals and objectives
• Excellent verbal and written communication, interpersonal, and documentation skills
• Ability to document and present ideas in business-friendly and user-friendly language
• Self-motivated, self-directed, and attentive to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Position requires daily in office and field visits M-F

PREFERRED QUALIFICATIONS & SKILLS

Project Management

Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.  Knowledge of the strategies, techniques, and processes used to plan, develop, and control project schedule and track project milestones, activities, and deliverables, including timeframes and assigned resources.

Documentation

Documentation represents documents that describe the system or function itself and its parts. It includes requirements documents, design decisions, architecture descriptions, program source code, and FAQs. User or administration documentation covers manuals that are mainly prepared for end-users of the product and system administrators who support the product.

Customer Focus

Listen to customers (internal and external) and address needs and concerns. Keep clients informed by providing status reports and progress updates. Deliver on service commitments. Meet established or agreed upon deadlines. Maintain supportive relationships with clients and their families. Uses initiative to improve outcomes, processes, or measurements.

Problem Solving

Display decision making and reasoning by considering multiple sides of an issue. Weighs consequences before making final decision. Make informed decisions based on available information. Recognize issues, and determine actions needed to advance the decision making process. Follow up as necessary.  Is open to new ideas and processes. Adjust approach to achieve results.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.