HCI Cloud DevOps Team Lead
Stefanini EMEA
Remote
Romania, Romania
Job Description
We are seeking a talented and experienced Cloud DevOps Team Manager to lead our team in delivering managed services to our customers level 2 and 3 support on Cloud and Cloud DevOps-related technologies. The ideal candidate will have a strong background in people management and be well-versed in the technologies utilized by our team. The DevOps Team Manager will be responsible for overseeing the day-to-day activities of the team, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
Main Responsabilities:
- Assigning responsibilities to team members based on their expertise and skills.
- Provide guidance and support, coaching and professional development opportunities to each team member.
- Support the team members in their professional growth through training roadmap and objectives aligned with the HCI Tower goals.
- Foster a positive work environment, ensuring that each team member feels valued and supported while pushing them to excel and achieve personal and team objectives.
- Define objectives that align with the higher goals set by Delivery and Tower Leads. Track team progress towards the achievement of these goals.
- Manage project priorities and timelines, overseeing its execution and ensuring successful delivery.
- Identify and mitigate security risks, ensuring adherence to security protocols and policies.
- Facilitate effective communication between the Server Operations Team and all involved stakeholders like customer, Delivery Team, other departments, etc.
- Manage a team of Cloud DevOps Engineers covering Azure, Aws and GCP technologies to ensure successful delivery of services to customers.
- Provide direction to the team to ensure they are meeting customer needs in a timely and efficient manner.
- Actively participate in the development of the service offerings and ensure they align with internal capabilities.
- Ensure that Cloud DevOps Team goals and objectives are met and adhered to approved budget.
- Develop and manage the support activities together with HCI Service Delivery Manager and HCI Tower Lead to maintain alignment with business needs.
- Ensure that the Cloud DevOps Team aligns with the Customer Statement of Work Documents and other standards and regulatory requirements that govern delivery.
- Accountable to monitor Cloud DevOps Team Service Level Agreements for the delivered services and mitigate deviations from the standard with specific activities.
- Ensure compliance with industry standards and regulatory requirements.
- Drive continuous improvement in service delivery and team performance.
- Build and maintain strong relationships with technical service coordinator and delivery managers, including regular communication and reporting on service delivery and overall customer satisfaction.
- Provide technical guidance and support to the team as needed on areas like workload prioritization, Knowledge Management, IT Service Management and Delivery Operations.
- Continual audit and assessing Server Operations Team members allocation on projects. Supervise maintaining balanced effort/ volume allocation between individuals within the team.
Knowledge and Skills Requirements:
- 4+ years of experience in people management, preferably in a technical field.
- Excellent communication and interpersonal skills, with a team-oriented as well as customer-centric approach.
- Good knowledge of Cloud DevOps related technologies and tools used. Good understanding of ITSM specific tools like JIRA, ServiceNow and others.
- Proven ability to manage a team, including goal setting, coaching, and performance management.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to manage multiple priorities and drive results in a fast-paced environment.
- Bachelor's degree in computer science or related field, or equivalent experience.
Other Requirements:
- Global travel may be required.
- English Business Fluent
- Additional language is an asset.
- Certification Requirements:
- Familiarity with ITIL v3 or 4 would be advantageous. Other technical certifications related to overall Cloud technologies would be a plus.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.
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