Director - Site Reliability Engineering

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: The Director - Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure.  This role will guide the team responsible for implementation of proactive monitoring and build a culture of automated tooling and responsiveness.  You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform.

Essential Functions:

• You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
• You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
• You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
• To be successful in this role, you must focus your team on automating routine tasks in support of the platform
• You will be responsible for managing the team workload and capacity ensuring time zone coverage and managing oncall support as necessary
• To be successful, you must focus on team growth and liaise with your peers to understand upcoming projects and new platform capabilities to ensure the team is equipped to support the development community
• The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges.  Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
• Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Master’s Degree in IT, CS or related field and/or 10+ years relevant work experience
• Hands on experience in Linux and Windows systems and good understanding of distributed computing environments.
• Advanced level programming and/or scripting in 3 or more of the following: Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, Cloud Formation
• 3+ years of experience managing CI/CD tooling such as Jenkins, Github, Bitbucket, ArgoCD, Artifactory, Bitbucket, Azure DevOps in a large-scale environment
• 5+ Years experience managing observability tooling such as Grafana, Prometheus, Splunk, Datadog, New Relic, DynaTrace, Sentry, etc. in a large-scale environment
• Advanced understanding of YAML, JSON, HTML, XML.
• 5+ years of work experience supporting relational and non-relational databases [MySQL, MongoDB, PostgreSQL, etc.), including creating and running queries, managing performance and scaling
• Experience managing container infrastructure and supporting development transformation to a container first model
• 3 or more years leading a Platform, SRE or Production Engineering group for high availability/critical platforms/applications
• Exposure to Virtualization (Hyper-V, VMware, scvmm etc)
• Experience managing a distributed container platform including but not limited to deployment/release management, provisioning, capacity management, workload management

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 176,400.00 to 256,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.