CVAD or AWS Engineer
Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a diverse team of over 70 skilled professionals across Latin America and the US, we are committed to delivering software that drives success.
Position Overview:
Level 3 acts as a subject matter expert for specific technologies and resolves issues that require high technical expertise. Level 3 develops documentation such as FAQs and SOP for customer technologies.
Level 3 is regarded as a team lead for a Managed Services engagement. Level 3 works with customers to isolate and resolve issues by attempting to duplicate the problem and provide a resolution. Level 3 acts as a primary contact between the customer and the Enterprise Architect in case that support from this level is requested.
Key Responsibilities:
● Act as subject matter expert
● Resolve highly technical issues escalated from Level 2
● Develop FAQs and standard procedures
● Analyze trends to identify potential problems and risks
● Coordinate regular preventative maintenance activities
● Remotely access customer systems to investigate issues
● Update/Review documentation for internal processes and procedures
● Review Managed Services Reports
● Staff the rotating On-Call and On-Call backup shifts according to the annual schedule.
Desired Skills & Qualifications:
Citrix or WorkSpaces
● Preferred certifications: CCE-V
● Other relevant certifications: CCA-N
● Experience managing CVAD environments on premises
● Experience managing CVAD environments on Citrix Cloud
● Experience managing StoreFront deployments
● Experience managing PVS environments and updating vDisks
● Experience with image management via Machine Creation Services (MCS)
● Experience maintaining machine catalogs, delivery groups, and published applications
OR
● Preferred certifications: AWS Solutions Architect
● Other relevant certifications: AWS Certified SysOps Administrator - Associate
● Experience managing AWS WorkSpaces environments
● Experience managing AWS AppStream environments (optional)
● Experience with AWS native services including: EC2, S3, VPC, Route53, IAM
● Experience managing patches/updates via Tanium
Technical Requirements Windows
● Advanced experience with Windows Server OS including regular maintenance and troubleshooting
● Advanced experience with AD, DNS, and DHCP
● Advanced experience with Windows 10/11 OS including regular maintenance and troubleshooting
English required (B2)